Shipping policy
Delivery / Shipping Rates
| Region | Shipping Rate | Free Shipping (Order Minimum) | Shipping Time |
|---|---|---|---|
| Lloydminster (City Only) | $3.00 | $30+ | Usually 1-3 business days* |
| AB, SK | $12.99 | $65+ | Usually 1-3 business days* |
| BC, MB, ON, QC | $14.99 | $75+ | Usually 3-6 business days* |
|
Other Areas |
$18.99 | $90+ | Usually 10-14 business days* |
Shipping & Delivery Policy
Important Shipping Information
- Free shipping minimums vary by region based on current carrier shipping costs.
- Certain addresses, including remote, rural, northern, P.O. Box, or other locations where carrier rates are higher than our standard shipping cost, may require an additional shipping charge.
- Shipping rates may vary even if Canada Post or other carriers regularly deliver to your address.
- If the shipping cost for your order is significantly higher than our standard covered rate, we will contact you before processing your shipment. You will have the option to pay the additional shipping charge, adjust your order if applicable, or cancel your order for a full refund.
Before Placing Your Order
Please double-check that:
- Your shipping and billing addresses are complete and accurate.
- You have provided a valid email address and phone number.
- Your delivery location is safe and suitable for receiving parcels.
- Your package will not be left outside for an extended period during extreme hot or cold weather.
- You are able to collect your package promptly if it is sent to a post office or authorized pickup location.
- P.O. Box addresses are able to accept parcels of the size being ordered.
Shipping Information
Please ensure your shipping address, email address, and phone number are correct before placing your order.
k-beauty.ca is not responsible for delays, returned packages, or delivery issues resulting from incorrect or incomplete information provided at checkout.
Once your order has been shipped, you will receive tracking information by email. Customers are responsible for monitoring their shipment using the tracking information provided.
Delivery Times
Estimated delivery times are provided by the shipping carrier and are not guaranteed.
Delays caused by weather conditions, carrier operations, holidays, customs, service disruptions, or other circumstances outside the control of k-beauty.ca are not considered the responsibility of k-beauty.ca.
Missing or Stolen Packages
Once your order has been accepted and scanned by the shipping carrier, the package is in the carrier’s possession and delivery is handled by the carrier.
If your tracking information shows Delivered but you cannot locate your package, we recommend:
- Checking around your property, mailbox, parcel box, or other possible delivery locations.
- Checking with household members or neighbors.
- Contacting your local post office or shipping carrier.
- Allowing up to 48 hours, as some packages may occasionally be marked as delivered before they physically arrive.
If your package is still missing, please contact us as soon as possible. We will be happy to assist by opening an investigation with the shipping carrier when available.
Please note that investigations and final delivery determinations are handled by the shipping carrier. While k-beauty.ca will assist with the investigation process, we cannot guarantee a refund or replacement if the carrier confirms that the package was successfully delivered to the shipping address provided at checkout.
Customers are responsible for providing a secure delivery location. If you are concerned about package theft, we recommend using a secure delivery address, requesting delivery to an authorized pickup location where available, or selecting a shipping option requiring a signature when available.
Failed Deliveries & Unclaimed Packages
If a package is returned to k-beauty.ca because:
- An incorrect or incomplete shipping address was provided.
- Delivery attempts were unsuccessful.
- The package was refused by the recipient.
- The package was not collected from a post office or authorized pickup location within the carrier’s required timeframe.
The customer will be responsible for any additional shipping costs required to resend the order.
Original shipping charges and any carrier surcharges already incurred are non-refundable.