Refund policy

Refund & Return Policy

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges for change of mind, personal preference, skin compatibility, or products that have been opened or used.

We will, however, make things right if your order arrives damaged or if you receive an incorrect item.

If there is an issue with your order, please contact us at grace@k-beauty.ca within 3 calendar days of the delivery date.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product
  • Photos of the shipping packaging, if applicable

This helps us assess the issue as quickly as possible.

Items returned without contacting us first will not be accepted.

Refunds

Once your claim has been reviewed and approved, we will provide further instructions.

Depending on the situation, we may request that the item be returned. If a return is required, we will provide return instructions and a shipping label where applicable.

Approved refunds will be issued to the original payment method.

If a returned item is required, the refund will normally be processed after the item has been received and inspected.

Please allow additional processing time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, please contact us at grace@k-beauty.ca.

Clearance & Sale Items

Clearance and sale items are offered at a reduced price and may include:

  • Discontinued products
  • Older or previous packaging
  • Overstock
  • Products with a shorter remaining shelf life or closer expiration date

All clearance and sale items are final sale.

They are not eligible for returns, exchanges, or refunds due to:

  • Change of mind
  • Personal preference
  • Packaging changes
  • Shorter remaining shelf life
  • A closer expiration date that was disclosed or reasonably associated with the clearance pricing

If a clearance or sale item arrives damaged or you receive the incorrect product, please contact us within 3 calendar days of delivery and follow the same process outlined above.