Refund policy
Return Policy
We do not accept returns or exchanges unless the item you received is damaged or incorrect.
If your item arrives damaged or you receive the wrong product, please contact us at grace@k-beauty.ca within 3 days of receiving your order. Please include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.
Items sent back to us without first contacting us will not be accepted.
Refunds
Once your claim is approved, we will send you instructions and a return shipping label, if necessary.
Refunds will be issued to your original payment method after we receive and inspect the item. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at grace@k-beauty.ca.
Clearance & Sale Items
Clearance and sale items are offered at a reduced price and may include discontinued products, older packaging, overstock, or products with a shorter remaining shelf life / closer expiration date.
All clearance and sale items are FINAL SALE and are not eligible for returns, exchanges, or refunds due to change of mind, preference, or the remaining shelf life of the product.
If a clearance or sale item arrives damaged or incorrect, please contact us within 3 days of receiving your order, following the same process outlined in our Return Policy.