Shipping & Delivery Policy

Shipping Rates

*Delivery times are estimates provided by the carrier and are not guaranteed.

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Important Shipping Information

Free shipping minimums vary by region based on current carrier shipping costs.

Please note that qualifying for free shipping does not guarantee that every address can be shipped at our standard covered rate.

Certain addresses may have significantly higher carrier charges, including:

• Rural or remote locations
• Northern or hard-to-service areas
• P.O. Box addresses
• Locations with limited carrier service
• Other addresses where the actual shipping cost is substantially higher than our standard shipping cost

Shipping rates can vary significantly by postal code and delivery location, even when Canada Post or another carrier regularly delivers to your area.

If the actual cost to ship your order is significantly higher than our standard covered rate, k-beauty.ca will contact you before your order is shipped.

Depending on the destination and shipping cost, you may be offered the option to:

• Pay an additional shipping charge to help cover the extra carrier cost
• Provide an alternate eligible shipping address
• Adjust your order, where applicable
• Cancel your order for a full refund

In some cases, where the shipping cost is exceptionally high or suitable shipping service is not available, k-beauty.ca may be unable to ship the order to the address provided. If this happens, we will contact you and issue a full refund.

We always try to keep shipping costs as affordable as possible and absorb reasonable shipping differences whenever we can. However, as a small business, we are unable to cover unusually high shipping charges for some rural, remote, northern, or P.O. Box locations.

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Rural, Remote & P.O. Box Addresses

Rural, remote, and P.O. Box addresses are welcome; however, additional shipping charges or restrictions may apply.

Standard and free-shipping rates apply to most addresses, but some rural, remote, northern, and P.O. Box locations may have substantially higher carrier costs — even when the free-shipping minimum has been reached.

If this applies to your order, we will contact you before shipping.

Please make sure:

• Your complete mailing address and postal code are entered correctly.
• Your P.O. Box is able to accept a parcel of the size being ordered.
• You are able to collect your parcel within the carrier's required pickup period if it is held at a post office or authorized pickup location.

If the shipping cost is significantly higher than our standard covered amount, an additional shipping charge may be required.

If the shipping cost is exceptionally high and we are unable to reasonably ship your order, you will be contacted and your order will be fully refunded.

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Before Placing Your Order

Please double-check that:

• Your shipping and billing addresses are complete and accurate.
• You have provided a valid email address and phone number.
• Your delivery location is safe and suitable for receiving parcels.
• Your package will not be left outside for an extended period during extreme hot or cold weather.
• You are able to collect your package promptly if it is sent to a post office or authorized pickup location.
• Your P.O. Box, if applicable, can accept parcels of the size being ordered.

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Shipping Information

Please ensure your shipping address, email address, and phone number are correct before placing your order.

k-beauty.ca is not responsible for delays, returned packages, or delivery issues resulting from incorrect or incomplete information provided at checkout.

Once your order has shipped, tracking information will be sent to the email address provided with your order.

Customers are responsible for monitoring their shipment using the tracking information provided.

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Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Delays may occur due to:

• Weather conditions
• Carrier operations
• Holidays
• Customs
• Service disruptions
• Remote delivery schedules
• Other circumstances outside the control of k-beauty.ca

k-beauty.ca is not responsible for carrier delays outside of our control.

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Missing or Stolen Packages

Once your order has been accepted and scanned by the shipping carrier, the package is in the carrier's possession and delivery is handled by the carrier.

If your tracking information shows Delivered but you cannot locate your package, we recommend:

• Checking around your property, mailbox, parcel box, front or side doors, and other possible delivery locations.
• Checking with household members or neighbors.
• Contacting your local post office or shipping carrier.
• Allowing up to 48 hours, as some packages may occasionally be marked as delivered shortly before they physically arrive.

If your package is still missing, please contact us as soon as possible.

We will be happy to assist by opening an investigation with the shipping carrier when available.

Please note that investigations and final delivery determinations are handled by the shipping carrier. While k-beauty.ca will assist with the investigation process, we cannot guarantee a refund or replacement if the carrier confirms that the package was successfully delivered to the shipping address provided at checkout.

Customers are responsible for providing a safe and secure delivery location.

If you are concerned about package theft, we recommend using a secure delivery address, requesting delivery to an authorized pickup location where available, or selecting a shipping option requiring a signature when available.

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Failed Deliveries, Unclaimed Packages & Returned Orders

If a package is returned to k-beauty.ca because:

• An incorrect or incomplete shipping address was provided
• Delivery attempts were unsuccessful
• The package was refused by the recipient
• The package was not collected from a post office or authorized pickup location within the carrier's required timeframe

the customer will be responsible for any additional shipping costs required to resend the order.

Original shipping charges, additional shipping charges, and carrier surcharges already incurred are non-refundable.

If you choose not to have the order resent, any applicable refund will be processed after the returned package has been received and inspected by k-beauty.ca.

Any shipping charges or carrier fees already incurred may be deducted from the refund where applicable.